COMPLAINTS
If you have a complaint about one of our products or our service, we are happy to help you. Service and quality are important to us. That is why we want to help you with your complaint.
What do we do?
- We ensure that your complaint is handled.
- You will receive a substantive message within 14 days.
- We investigate the cause of the complaint.
- We will contact you to find a solution.
- We follow up on the agreements made.
- We use the experience to prevent a complaint in the future.
How can you file a complaint?
You can make your complaint known to us by sending an email to (klantenservice@lowa.nl). You will receive a substantive response to your complaint within 14 days.